How can we help?
Find setup guides, account help and answers to common questions — or reach our team directly.
Getting started
Create an account, add your first device and explore the dashboard.
Devices & sensors
Set up plugs, climate, motion, door/window, light and leak sensors.
Cameras
Add a camera, view live, and tune motion & face detection.
IR remotes
Learn and replay TV, AC and appliance remotes from the app.
Account & billing
Manage your profile, wallet, subscriptions and purchases.
AI assistant
Use natural-language control and build smart automations.
Common topics
How do I add a new device?
Open the app, go to Devices → Add, and follow the on-screen pairing steps. New devices self-announce on your network.
My device shows offline — what now?
Check it has power and Wi-Fi, then pull-to-refresh in the app. If it persists, re-pair the device or contact us with the device name.
How do I reset my password?
Use ‘Forgot password’ on the login screen. You'll receive a secure email link to set a new one.
Where can I see what I've purchased?
Open the app and visit Products. Active subscriptions and packs show there with start and expiry dates.
Is my camera footage private?
Yes. Detection runs on-device and streams flow over an encrypted channel. Cloud recording is optional and opt-in.
Looking for more? Browse the full FAQ.
Still need a hand?
Our team is happy to help with anything we couldn't answer above.
Get product updates
New features, devices and tips — delivered occasionally, never spammy.
No spam, ever. Just one email when there's something worth telling you.